Stakeholder Engagement
Our stakeholders define us, shape our journey, and guide our purpose. Their insights navigate challenges, uncover opportunities, and build an inclusive, sustainable future.
Aligning aspirations
with business goals
Investors and Lenders
Providers of financial capital, essential to fund growth and transition to a sustainable steel company
Value proposition
- Consistent returns on investments
- Highly profitable and best-in-class assets in India with an integrated value chain
- Focus on deleveraging and funding profitable growth in India
- Better disclosures, transparency and credibility of financial and non-financial disclosures
How we engage
- Annual Report, media updates or earnings call on Company’s performance
- Investor and analyst meets
- Periodic meetings including one-on-one or group meetings
- Shareholder Meeting(s)
Emphasis areas
- Focus on strong operating and financial performance (targeting investment grade financial metrics)
- Focus on highlighting ESG commitments and disclosure
Customers
Provide us an opportunity to build long-term mutually beneficial collaborative relationships which ensure that Tata Steel attains and retains market leadership in chosen segments (current and new)
Value proposition
Strong brands, differentiated products, services and solutions, engineering support, partnering for growth
How we engage
Various physical and digital platforms to connect with customers, influencers and channel partners
Emphasis areas
- Focus on development of enriched portfolio of high-end and downstream products and solutions
- Leveraging digital tools to enhance customer experience across routes to market
- Focus on extending market differentiating value-added services to discerning customers
- Ensure sustainable practices across supply chain (channel partners) through implementation of Responsible
Supply Chain Policy - Increasing sale of low carbon steel
Vendor Partners
Provide us operational leverage to optimise value chain, be cost competitive, sustainable and exceed customer expectations
Value proposition
Building capabilities through skill development, growth opportunity, safe operations and opportunities to innovate
How we engage
- Vendor meet
- Vendor satisfaction survey, Vendor Capability Advancement Programme
- ‘PROCARE’ Helpdesk Service for addressing issues/queries
- Leadership Meetings: CEO to CEO connect with Strategic Suppliers
Emphasis areas
- Embed sustainability in supply chain and promote responsible sourcing and circular economy
- To work with our vendors to help us achieve Tata Steel's ESG objectives
Government & Regulatory Bodies
Ensuring compliance and business continuity in line with changing policies and to partner with agencies to create positive business ecosystem
Value proposition
Regular interaction with governments to engage on industry concerns on existing/future policies and regulations to advance ease of doing business
How we engage
- Working with the government to develop policies and regulations that enable growth of the industrial sector and steel sector in particular
- Advocating for new policies/amendments in existing regulations at the national and regional levels to create and sustain an environment conducive to the development of India
- Interacting with think tanks and sectoral experts to enable understanding of complex issues and global best practices
Emphasis areas
- Promote ease of doing business
- Create a simplified, stable, and predictable regulatory environment
- Provide incentives for business expansion and improving global competitiveness
- Provide reliable infrastructure to reduce operational costs, enhance efficiency and facilitate market access
- Partner towards economic growth and the nation’s development
- Regulatory landscape for low carbon steel making
Employees
Key to the success of our business; their efforts are instrumental in delivering our strategies and for sustained business growth
Value proposition
Fair wages, joint consultation system for working together, self-supervised structures, robust Reward & Recognition schemes, opportunity for learning and growth and focus on employee well-being
How we engage
- Monthly online meet with the CEO & MD and informal meets with the senior leadership on a regular basis
- Employee Engagement Survey
- Capturing Employee Net Promoter Score
- Joint forums between employee unions and management
Emphasis areas
- Health & Safety
- Attracting and retaining diverse talent
- Providing inclusive and positive work environment
- Local sourcing of labour
- Welfare practices for non-officers
Community
Conducive working environment ensuring social support, amity and peace
Value proposition
- Enable lasting betterment in the well-being of communities in the operating region through regional development models prioritising the excluded and those proximate to business operations
- Addressing core development gaps at a national scale through replicable models of development
How we engage
- A range of Proximate Community Development models with programmes touching all major aspects of life in the
operating region - Large-scale signature themes focussing on key national development challenges creating aspirational development models
- Public consultations prior to business expansion
Emphasis areas
- To ensure safety in operating sites so that health and safety of communities is not compromised
- Sustain community outreach activities in areas where we operate
- Actively support communities through initiatives encompassing public health, household nutrition, access to and conservation of water, household sanitation, holistic education, stable livelihoods, nurturing sporting talent, enabling a life of dignity for PwDs, creating necessary public infrastructure and amenities, enabling grassroots leadership
Media
Reaching out to the society and various stakeholders to communicate the brand’s vision and initiatives and drive corporate equity
Value proposition
Disclosing and sharing relevant information and updates with the public
How we engage
- Press communication: Press releases, press meets, conference calls, podcasts
- Response management for media queries
- Interviews of Senior Leadership
- Thought leadership and thematic articles
- Media events and sports engagement initiatives
- Familiarisation visits to manufacturing and raw material sites
Emphasis areas
- Health, safety, and human rights
- Diversity, Equity & Inclusion
- Environment footprint – carbon, water, and energy
- Sustainability – processes and products
- Circular economy, Innovation and technology
- Focus on operating and financial performance
- Business developments
- Steel Industry outlook/dynamics - global and domestic
Industry Bodies
Industry bodies are important to develop networks and enable consensus building to present a unified and mutually agreeable perspective to the government on various policy interventions
Value proposition
Sector specific and industry-wide collaboration on key policy issues related to mining, manufacturing, trade, finance, sustainability, etc.
How we engage
- Participating in conferences and seminars organised by industry bodies
- Participation in national and regional committees and sub-committees to deliberate on important issues
impacting the industry
Emphasis areas
- Manufacturing and mining related issues impacting operations such as regulatory clearances, auctions, labour, logistics, Production Linked Incentives, etc.
- Trade and Finance issues including Free Trade Agreements (FTAs), level playing field, demand creation, tariff and non-tariff barriers, GST, IBC, etc.
- Sustainability and low-carbon transition pathways on issues related to environment, climate change, water, etc.